Privacy Policy

1. Introduction

THE FLUSH ROYALE LIMITED (“The Flush Royale”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • visit our website,

  • contact us,

  • request quotations,

  • submit enquiry forms,

  • communicate with us by email, telephone or social media,

  • or engage our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK privacy laws.

2. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Property address

  • Project details

  • Uploaded photographs, videos, drawings or documents

  • Communication records and correspondence

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages visited

  • Referral sources

  • Cookie and analytics data

3. How We Use Your Information

We use your information to:

  • respond to enquiries,

  • prepare quotations and project proposals,

  • manage projects and client communication,

  • improve our website and services,

  • analyse website performance and marketing effectiveness,

  • comply with legal obligations,

  • maintain internal records,

  • and protect our business against fraud or misuse.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • consent,

  • contractual necessity,

  • legitimate business interests,

  • legal obligations.

5. Website Analytics & Advertising

Our website may use:

  • Google Analytics,

  • Google Ads conversion tracking,

  • and similar analytical or advertising technologies.

These services help us understand website usage, improve performance, and measure advertising effectiveness.

Third-party providers may collect information through cookies and similar technologies in accordance with their own privacy policies.

6. Cookies

Our website uses cookies and similar technologies to:

  • ensure proper website functionality,

  • improve user experience,

  • analyse website traffic,

  • and support advertising services.

Users can manage cookie preferences through the cookie settings banner displayed on our website.

Further details are available in our Cookie Policy.

7. Sharing of Information

We do not sell personal information.

We may share information with:

  • professional subcontractors and consultants involved in project delivery,

  • software providers,

  • website and hosting providers,

  • analytics and advertising providers,

  • accountants, insurers, or legal advisers where necessary,

  • and authorities where required by law.

All reasonable steps are taken to ensure your information remains secure.

8. Data Storage & Security

We implement reasonable technical and organisational measures to protect personal information against:

  • unauthorised access,

  • loss,

  • misuse,

  • disclosure,

  • or alteration.

However, no online transmission or storage system can be guaranteed completely secure.

9. Retention of Data

We retain personal information only for as long as reasonably necessary for:

  • project administration,

  • legal obligations,

  • accounting requirements,

  • warranty records,

  • dispute resolution,

  • and legitimate business purposes.

10. Your Rights

Under UK GDPR, you may have rights including:

  • access to your personal information,

  • correction of inaccurate information,

  • erasure of information,

  • restriction of processing,

  • objection to processing,

  • and data portability where applicable.

Requests may be submitted to:

info@theflushroyale.co.uk

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.

The latest version will always be available on our website.

13. Contact

For privacy-related enquiries, please contact:

THE FLUSH ROYALE LIMITED
35 Berkeley Square
Mayfair
London
W1J 5BF

Email: info@theflushroyale.co.uk
Website: www.theflushroyale.co.uk